Terms of Service — Web Brewers Tech

The agreement

In short: placing an order means you accept these terms.

These terms are between Web Brewers Tech ("we," "us"), a web design business based in Shelby County, Tennessee, and the person or business placing an order ("you," "client"). By paying a deposit or approving work, you agree to these terms.

We may agree to something different in writing for a specific project. If we do, that written agreement wins over these terms for that project.

What you're buying

In short: you get the package you picked, at the page count listed, built for phones and desktops.

Each package (Espresso, House Blend, Full Pot) includes what is listed on our pricing page at the time you order, including the number of pages, design, mobile layout, and the setup work described there.

Anything not listed in your package is extra work. Extra work is quoted at a flat price and only begins after you approve the quote in writing, including email.

Prices and payment

In short: half up front, half when you approve the preview. Care plan bills monthly.

Deposit: 50% of the package price is due when you order. We start work after it clears.
Balance: the remaining 50% is due when you approve your preview, before the site goes live.
Care plan: $49 per month, charged automatically starting the day your site goes live, until you cancel.
Self-hosting handoff: a one-time $49 if you decline or cancel the care plan and want your site files.
Add-ons and extra work: quoted flat and billed with the balance unless we agree otherwise.
Taxes and fees: prices don't include sales tax where it applies, or fees charged by other companies such as your domain registrar or booking software.

Payments are processed by Stripe. We never see or store your full card number. If a payment fails or is reversed, we may pause work or hosting until it's resolved.

Refunds and cancellation

In short: deposit back if we haven't started, not after. Care plan cancels anytime.

Before work starts: ask for a refund of your deposit and you get all of it back.
After work starts: the deposit is non-refundable, because it covers the design and build time already spent.
If you cancel mid-project: you owe nothing further, and we'll send you whatever work is finished on request.
If we cancel: if we can't finish for any reason, we refund the deposit in full.
Care plan: cancel anytime. Cancellation stops the next month's charge; we don't refund partial months.

Timeline and your part

In short: our clock runs on the materials you send. Slow materials, slower site.

Typical timelines are a preview within 7 days (14 days for Full Pot) and launch in under 14 days (21 days for Full Pot), counted in business days from when we have your deposit and the content we need.

If we're waiting on your logo, photos, text, or approvals, the clock pauses. If a project goes quiet for 30 days, we may close it out and keep the deposit. We'll email first, and you can restart later by paying the balance of the original quote.

Revisions

In short: two rounds of changes are included. More are quoted first.

Each project includes two rounds of revisions on the preview. A round is one set of changes sent together; changes trickling in one at a time may be treated as separate rounds.

Revisions cover adjustments to the design and content we built. Starting over with a new direction, adding pages, or adding features is new work and is quoted separately.

Your content

In short: what you send has to be yours to send, and accurate.

You confirm that the text, photos, logos, and other materials you give us are yours or that you have permission to use them, and that the information is accurate, including prices, hours, and claims about your business.

You're responsible for what your website says. If someone claims your content infringes their rights, we may remove it, and you agree to cover any costs we face because of it.

If you don't have photos, we may use licensed stock photos. Those images stay licensed for use on your website only.

Who owns what

In short: once you've paid in full, the site is yours. We'd like to show it in our portfolio.

You own: your domain, your content, and the finished design and site files, once final payment clears.
We keep: our own reusable building blocks, code snippets, and internal tools, which we use across projects.
Other people own: fonts, stock photos, and third-party software used in your site, which stay under their own licenses.
Portfolio: we may show your site, its name, and screenshots as an example of our work. Tell us if you'd rather we didn't, and we won't.

Hosting and the care plan

In short: we host and maintain your site while you're on the plan. Nothing is online forever.

While you're on the care plan, we host your site, keep it secure, back it up, and make the small changes described on our care plan page. Larger work is quoted separately.

We aim for your site to be available at all times, but we can't guarantee it. Hosting runs on third-party services that can have outages, and we're not responsible for problems they cause.

If you cancel or stop paying, we'll hand off your site files for the one-time $49 handoff fee so you can host it elsewhere. If an account goes unpaid for 30 days, we may take the site offline.

Domains and other services

In short: your domain is yours, and other companies' fees are yours too.

Domains are registered in your name whenever possible, and you're responsible for renewing them. Services like online booking, online ordering, payment processing, and email each have their own fees and terms, and you pay those companies directly.

We're not responsible for outages, price changes, or policy changes at those companies.

What we don't promise

In short: we build a good site. We can't promise Google rankings or sales.

We include basic search setup, but no one can guarantee search rankings, traffic, phone calls, or revenue. Results depend on your market, your competition, your reviews, and other things outside our control.

Any examples, sample numbers, or timelines shown on our website are illustrations, not promises of what your business will see.

Your legal obligations

In short: your business's legal requirements are yours to meet.

You're responsible for making sure your website meets the rules that apply to your business, which may include privacy policies, accessibility standards, licensing details, health or safety notices, and industry-specific requirements.

We'll build to reasonable current standards and can point you toward what's usually needed, but we're not lawyers and don't provide legal advice.

Limits on liability

In short: if something goes wrong, our responsibility is capped at what you paid us.

To the extent the law allows, our total liability for any claim connected to your project or hosting is limited to the amount you paid us in the 12 months before the claim.

We're not liable for indirect losses such as lost profits, lost data, or lost business. Our work is provided as is, without warranties beyond those required by law.

Ending the agreement

In short: either of us can walk away, and you keep what you paid for.

Either of us may end a project or the care plan with written notice, including email. If you end a project after work has started, the deposit isn't refunded. If we end it, we refund anything you've paid for work not delivered.

We may end an agreement immediately if payments go unpaid, if we're asked to build something illegal or deceptive, or if someone is abusive to us.

Changes and disputes

In short: these terms can change for future orders, and we'd rather talk than sue.

We may update these terms. The version posted when you order is the one that applies to that order. Continuing on the care plan after an update means you accept the updated terms for that service.

These terms are governed by the laws of the State of Tennessee, and any dispute will be handled in the state or federal courts located in Shelby County, Tennessee. Before filing anything, both sides agree to try to resolve it directly by email first.

Questions about any of this?

Email hello@webbrewerstech.com before you order. We'd rather explain a section now than argue about it later.